Jellycat Neo Octopus Jellycat

Prompt Shipping and Professional Packing

Through our long-term relationship with UPS, FedEx, DHL and a variety of other top global carriers we can offer various shipping options. Our warehouse staff is highly trained and will be able to pack the items according to the exact and precise specifications. Your products will be subjected to an extensive inspection and be securely packaged before being shipped. We deliver to thousands of customers every day across multiple countries. The fact that we're committed to becoming the biggest online retailer in the world is evident. These warehouses are located in Europe as much as they are in the USA.

Note: Orders containing more than one product will be assigned a distinct processing time, depending on the specific item.

Prior to shipping before shipping, we'll conduct a thorough inspection of the items you've purchased. The majority of orders will be shipped within 48 hours. The delivery time should be between 3 and 7 working days.

Returns

The stock is constantly changing. It's not entirely managed by us since we are involved with multiple entities, including the factory and our storage. The stock can change at any moment. Please be aware it's possible your order will be unable to fill once you've placed your order.

Our policy is for 30 days. If you haven't received your product within 30 days, we're not able to issue either a return or exchange.

You are able to return an item in the event that it is not used and in the same condition when you first received it. It should also be returned in its original packaging.